When your order has been processed and shipped a tracking number will be sent to you via email so you can track your package in transit. You may also login into your store account and track your purchase from there.
Logon to www.fedex.com and www.usps.com to plug-in your tracking number and view your parcel in transit until delivery has been confirmed.
Packages will be mailed on regular working days, Monday thru Saturdays. Delivery charges do not include possible import costs that may be due when a package reaches your country of destination. Delivery times may vary during sales and public holidays. Free shipping is available after the purchase $250, however this does not include Customs and Import charges.
Customs and import duties are charged once the package reaches its destination country. We have no control over these charges, and can not tell you what they may be due to the fact that customs policies and import duties vary from country to country. It may be a good idea to contact your local customs office for current charges before you order if you are concerned with what the final cost might be and thus insure no surprises with any unexpected charges.
Our store policy allows you to return products within 14 days of having received it. You may open the package and check contents but items must be returned unused with original tags still attached and with no stains, no odors and no damages, essentially in pre-purchased condition. Footwear must be sent back in original box and packaging and it its original condition. Note that you are responsible for the product until it reaches us, therefore please send package with a dispatch number so it can be traced. Items marked final sale cannot be returned, exchanged or refunded.
If you wish to exchange a product please contact us at firstname.lastname@example.org, so we may reserve the size or product for you.
When posting your goods please ensure that you fill out and place back in box the returns form you received with your original purchase. If you have either not received on or have lost it, please contact us and we will email you another. If you are sending back the whole or part of your original purchase we will refund the amount you paid after we receive and inspect the product. See REFUNDS AND EXCHANGES for further details on this process. If you paid by card, the amount will be refunded to the card used for payment. Our return address will be printed on the return form that was sent with your original purchase. We do not refund return-shipping fees. Items marked final sale cannot be returned. We do not accept returns for liquid products or soaps.
If an item is received/ sent back to us by the Postal Service or Fedex you will be charged the actual shipping fee and we will contact you to inform you that we have received the package back and to discuss how to proceed further with your order.
We offer two methods of payment. Before completing your oder we run a pre-authorisation check on your payment card to ensure there are sufficient funds available to fulfill the transaction. If the billing or shipping information is incomplete or incorrect we will contact you before the order has been fully processed and shipped.
Credit Cards/Debit Cards: We accept all major credit cards. All information is encrypted by using SSL encryption, which prevents the unauthorized us or access to your card details.
PayPal: PayPal allows for secure payment with your own PayPal account or credit card. The site will redirect you to PayPal to finalize your order at checkout. More information is available about PayPal at www.paypal.com.
Promotion codes are limited to one time per customer and cannot be combined with other offers. Promotion codes are only valid within the explicitly set time and are not applicable to previously placed orders. Giftcards may be used at checkout and will not expire as long as money remains on the card, they may be used with other forms of payment until this happens.
We ship both Domestically and Internationally. Orders are shipped either Fedex or USPS for residents within the United States. Fedex orders are fully insured by Fedex and a physical address as well as signature upon delivery are required. Fedex does not deliver to post-office boxes. You will receive a notification and tracking number via email when your order has been processed and shipped. You may only cancel or make changes to your order before it has shipped, do this by contacting us immediately by phone and/or by email provided for you under the customer service link at the bottom of the site page.
By confirming your order you have agreed with the Terms & Conditions of Arc and have therefore entered into a binding agreement. Upon receiving your order an automatic e-mail will be sent to you as confirmation to your purchase. If we are unable to deliver in accordance with your order we will contact you immediately and give you the opportunity to cancel your order. We urge you to read the Terms & Conditions before completing your order so to avoid any confusion, misunderstand or legal issues down the road.
Merchandise available on shop-arc.com is subject to change. To stay informed of new arrivals join our newsletter when creating an account. Despite efforts in synchronizing stock from our home store with that of our online store, if an item you have purchased is indeed out of stock we will contact you immediately and give you the opportunity to exchange it or cancel your order with a full refund.
Upon checkout you will be prompted to sign into your account, start an account or proceed as a guest. Personal Information is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. The ability to make changes to your cart is available until your order has been confirmed.
If you forget your password follow the link, forgot your password, and choose the option for a temporary password to be sent to you via email for login purposes until you personalize it in your account preferences.