We try our best to process and ship your orders as quickly as possible, so usually allow 5-7 business days via First Class Mail from the time of purchase. International shipping can take up to two weeks in transit time for First Class International shipping option. Expedited options are also available and a list of options is provided at checkout. When your order has been processed and shipped we will send a tracking number to you via email so you can track your package. Days of transit may shift if order has been made during a public holiday.

We do! We are happy to ship to countries outside of the United States. It is prudent though to check with your customs policy on imported goods, some countries have strict rules about what they allow into their country. Also, please glance at our Terms and Conditions for further information on how we handle shipping costs and returns for our international orders.

Have you made sure that your billing information is correct? Also, the billing address must match that of the shipping address. If errors still ensue proceed using PayPal. More information about what PayPal is and how to use it can be found at www.paypal.com.

Our store policy allows you to return products within 14 days of having received it. Contact us if you have any requests for a return and we'll gladly assist you. After inspecting your return we will refund your credit card or contact you immediately if we encounter errors with the item(s). Note that you are responsible for the product until it reaches us, therefore please send package with a dispatch number so it can be traced. Items marked final sale cannot be returned, exchanged or refunded. More details on how to proceed in this process can be found on our Terms and Conditions page. If you are simply wishing to exchange a product though please contact us at exchanges@shop-arc.com, so we may reserve the size or product for you.

Oh no! Please contact us immediately and we will be happy to work with you to send your missing item(s) free of any additional shipping costs.

Promo-codes are not always offered and are used for one-time checkout on special occasions. However keep an eye out for our seasonal sales, you can be notified about these by joining our newsletter.

A tracking number should have been sent to you via email at the time of purchase. If you did not receive one you may contact us and we will resend it to you. You can also logon to your account and track your order from there or you can track it directly though fedex.com or usps.com.

Yes, we do offer this service. Use the gift recipient's shipping address have the billing information sent to your own email. We can add special notes to your order as well. Just contact us when placing your order. If you experience trouble when checking out please contact us and we'll gladly assist you.

Shipping cost usually depends on the form of shipping you have chosen to use, Priority or Ground are usually the cheapest forms of shipping. All of our shipping is calculated through weight therefore shipping costs vary with the quantity of products and the type of items you have purchased. Also, for international orders Customs and import duties are charged once the package reaches its destination country. We have no control over these charges, and can not tell you what they may be. It might be a good idea to contact your local customs office for current charges before you order if you are concerned with what the final cost might be and thus insure no surprises with any unexpected charges.

No, after you choose to "Proceed to Checkout" you will be given the option to either login/ open an account or continue as a guest. However, before you complete checkout you will be given the option to open an account by simply choosing to setup a password. We do not charge for an account and do not hand out your information to any other companies or advertisement spam. Benefits of having an account with us are being the first to know about sales, access to one-time-only promo-codes and offers, a quick and easy checkout process, and access to our hopefully stimulating newsletter.

Merchandise available on shop-arc.com is subject to change. Despite our efforts in synchronizing stock from our home store with that of our online store errors can occur and stock can be sell out more quickly. Therefore, if an item you are interested in is unavailable to you online, contact us and we may have it on back order here at the home store or we will gladly offer you styling help in finding a helpful and attractive alternative.

On every product page each item should have a series of options for size and color just above a "Place in Cart" button below the descriptions tabs. If this button is not visible double check below the item title to see wether or not that item is sold out. The item will be added to your cart immediately with your chosen preferences as soon as you press the "Place in Cart" button.

When you have finished browsing you have the option in the top right corner to either view your cart or proceed to checkout. In your cart you are able to deselect items for purchase at a later date, delete items, or change a size or style. When you are ready to checkout look for the "Checkout" button, you will then be prompted to sign into your account, start an account or proceed as a guest. The ability to make changes to your cart or shipping method is available until your order has been confirmed. Be sure to match your billing address with that of your shipping address to avoid complications with completing your order, Paypal is an easy alternative if the form of payment you have chosen to use is not being accepted in checkout.